Return & Refund Policy

Thank you for shopping at www.LotusEnergy.shop. If your order is less than satisfactory or damaged, we are here to help.

Returns:

After you receive an item, there is a 14-day period to return it, no questions asked. To be eligible for a return, the item must be unused, in the same condition, and in the original packaging it arrived in. Opened packages may be returned in exchange for malfunctioned items. To be eligible for a return, the receipt (or proof of purchase) must be included.

Refunds:

Once we receive your return, we will inspect the item and notify you that it has been received. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 3 days.

Shipping:

You will be responsible for the initial shipping costs of the return. Should you receive a refund, the cost of shipping will be subtracted from the amount refunded to you.

Contact us for any questions regarding returns or refunds: 518-828-3105 ext. 2